printer won't print from iphone

[Nika1212]

My photosmart 7520 won't print from iphone or ipad. It has for years but suddenly stopped. printer prints fine from my pc, but it is connected with cables. printer is connected to wifi but gives me a paper size mismatch message when trying to print from iphone.

[Jeet_singh]

Hi @Nika1212,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I Understand you are unable to print from iPhone or iPad to HP Photosmart 7520,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Are you using the Air Print feature or are you interested in using the HP Smart App only?

Is the printer working as a copier or as a stand alone?

Did you check if the printer is compatible with the iOS version and/or the iPad using any HP articles?

If you haven't yet, here's what you need to know:

Click here for details on How to Print from iPhone, iPad, or iPod Touch

For details on Printing with Apple AirPrint (iOS) - Click here

Alternatively, you can try these steps as well:  

Update to the latest iOS or macOS software version: 

Update iOS to the most recent version.

For more detailed steps, please follow this link: HP Printers - AirPrint Print Job Does Not Print (iOS 11, Sierra, High Sierra)

1. From your mobile device, touch the Settings app, and then touch General.

2. Touch Software Update.

   Your device automatically searches for the latest iOS update.

3. If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.

      NOTE:

   For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).

   Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Nika1212]

Yes i am using air print. i also use my printer as a copier. As I stated earlier, i have had this printer for a few years and have regulary used it to print off of my Iphone 6plus, my wifes iphone 5 and my ipad air. it has always worked very well, until recently. Now when I go to print, my phone connects to the printer and then says there is a paper size mismatch. I have of course checked to make sure that the correct paper size is chosen. The same thing happens if I try and print a picture from my phone.

[Jeet_singh]

Hi @Nika1212,

As I understand you are using Airprint and now you are having issues while printing from iPhone. Don't worry I'll as I have a few other steps which should help you resolve this issue.

Just wanted to check if you have followed the steps suggested in the previous post, If so, could you please respond to this post with the results for further assistance.

More over, I understand you are getting paper mismatch error, so I have found a wonderful document which will help you fix this issue, please follow this link.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Nika1212]

I have done all of that. I just now removed the printer and reloaded it with the drivers again. The printer works fine from my pc and also from my wifes. it just doesnt work from our iphones and ipads anymore.

[Jeet_singh]

Hi @Nika1212,

I'm glad to hear you are able to print from the PC, however, you are having issues printing from your iPhone. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's try the steps suggested here: 

1. From your mobile device, touch the Settings app, and then touch General.

2. Touch Software Update.

   Your device automatically searches for the latest iOS update.

3. If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.

      NOTE:

   For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).

   Please let me know if this resolves the issue, or if you require further assistance!

I hope this should do the trick. Let me know how it goes for further assistance!

Eagerly waiting for your response!

Regards,

[Nika1212]

our phones and ipads are all current on the updates

[Jeet_singh]

Hi @Nika1212,

Thank you for replying,

As I understand you already have the phone updated, and still having the issue. I would suggest here is to check if there is any firmware update, If available from the following link: https://support.hp.com/us-en/drivers 

If the issue still persists, I would suggest you disable the IPv6 and assign a static IP address to try and fix this issue. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

•    Type the IP address on your web browser to obtain the printer EWS page on your computer.

•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, restart the Printer, router, iPad and other devices which are on the same network.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Nika1212]

still doesnt work. Since my printer prints from a wireless pc but doesnt print from my Iphones or Ipads, i ques the printer is broken.

[Jeet_singh]

Hi @Nika1212,

Thank you for replying,

As I understand you have followed the steps suggested and still seems to have an issue while printing from iPhone or iPads, don't worry I'll do my best to help you with this.

Since you are able to print from computer, and you have the latest drivers update, this definitely does not look like a printer issue. 

In this scenario, I would suggest you contact our HP phone support for further assistance.

I am sending you a private message with the contact information to get assistance from our HP phone support. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,