• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-18-2019 10:45 AM

HP Recommended

The "rear door" on my computer is on the opposite side of where your copy is going to come out.  It's where the rollers  turn the paper from it's tray to be fed by the inkjets.  You just take a thumb and press on the rear door which gives enough pressure so the rollers can force your photo paper up and through the rollers.IMG_2091.jpeg

2 people found this reply helpful
Was this reply helpful? Yes No

‎12-12-2019 08:13 AM - edited ‎12-12-2019 08:14 AM

HP Recommended

I had the same problem with my HP 9025, and tried the rear door trick to no avail. After reading more forum posts, I actually looked at my printer and realized there are two trays, not just one. I know, I'm a fool. Anyway, tray 1 is only supposed to take plain paper, but tray 2 can take glossy. Maybe there is another dumbass out there who could benefit from this tip, even though it is a different model than OP was using. 😊 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.