printer won't print

[TTina1]

4100 series says its wi fi is connected but it want print

[Hawks_Eye]

Hi @TTina1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating this must be—especially when your printer is connected to Wi-Fi but refuses to print. 

Since the printer is online but not processing jobs, let's go through some troubleshooting steps to resolve this issue.

Step-by-Step Troubleshooting for HP DeskJet Plus 4158 Not Printing

 

1. Restart Devices

• Turn off the printer, router, and computer.
• Wait 60 seconds, then turn on the router first and let the lights stabilize.
• Turn on the printer, then the computer.

2. Clear Print Queue

• Open Control Panel > Devices and Printers.
• Right-click your HP printer and select See What’s Printing.
• Click Cancel All Documents to clear any stuck print jobs.

3. Reset Printer Network Settings

• On the printer’s control panel, press and hold the Wireless button for 3 seconds.
• This will reset the Wi-Fi settings and put the printer into setup mode.

4. Reconnect the Printer to Wi-Fi

• Open the HP Smart App on your computer or mobile device.
• Tap Add Printer and select your HP DeskJet Plus 4158.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network.

5. Update Printer Firmware

• Visit HP’s support page for the DeskJet Plus 4158 here.
• Download and install the latest firmware and drivers.
• Restart your computer after installation.

6. Try Printing via IP Address

• Open Control Panel > Devices and Printers.
• Click Add a Printer > Add a Printer Using TCP/IP Address.
• Enter your printer’s IP address (found in the printer’s network settings).
• Complete the setup and try printing.

 

Let me know if you need further clarification! Hopefully, this gets your HP DeskJet Plus 4158 back to printing properly. 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye