printer

[bror1]

Printer first had  "offline" message . then the message is "paperjam" then printer was turned off improperly.

[VikramTheGreat]

Hi @bror1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how confusing it can be when your HP printer goes from “offline” to “paper jam” and then gets turned off improperly. Let’s walk through a gentle recovery process to get your printer back on track.

Step-by-Step Recovery Guide

1. Clear the Paper Jam (Even If You Don’t See One)

Sometimes, even a tiny scrap of paper or a misaligned roller can trigger the jam error.

• Turn off the printer and unplug it.
• Open all accessible areas: input tray, output tray, cartridge access door, and rear cleanout door.
• Use a flashlight to inspect for any paper bits or debris.
• Gently remove any visible paper; never pull forcefully.
• Clean the rollers with a lint-free cloth slightly dampened with distilled water.

2. Restart the Printer Properly

• Plug the printer back in.
• Press the power button to turn it on.
• Wait for it to initialize fully before sending any print jobs.

3. Check Printer Status in Windows

• Go to Settings > Devices > Printers & Scanners.
• Select your printer → Click Open Queue.
• If it says Offline, right-click and choose Use Printer Online.
• Clear any stuck print jobs.

4. Run HP Smart App Diagnostics

• Open the HP Smart app on your PC or mobile device.
• Select your printer → Tap Diagnose & Fix.
• Follow the on-screen instructions to resolve connectivity and error issues.

👉 Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat