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‎12-25-2021 03:04 PM

HP Recommended
Product: office jet 6812
Operating System: Microsoft Windows 10 (64-bit)

Office jet 6812 

Problem with printerhead

Please help

Category:
1 REPLY 1

‎12-29-2021 10:40 AM

HP Recommended

@George_Smith123

 

Welcome to the HP support community.

 

I understand that you are getting a printhead issue, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Update the firmware update to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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