printhead error

[briandw]

I have followed the instructions to solve the printhead missing.... error and it did not work.  Any suggestions?

[Raj_05]

Hi @briandw,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

If you're encountering a printhead error on your HP Officejet Pro 8620 e-All-in-One Printer, there are several steps you can take to troubleshoot and resolve the issue.

• Restart the printer: Turn off your printer, unplug the power cord, wait for about 60 seconds, and then plug it back in. Power it on and see if the error message persists.
• Check the printhead: Open the printer's access door to reveal the printhead. Make sure it is properly seated and secured in its place. If you notice any damage or obstructions on the printhead, such as tape or debris, clean it gently using a lint-free cloth dampened with distilled water.
• Update firmware and drivers: Visit the official HP support website and search for your printer model. Download and install any available firmware updates and printer drivers, as outdated software can sometimes cause printhead errors.
• Reset the printer: On the printer's control panel, navigate to the "Setup" menu or "Preferences" and look for the "Restore Factory Defaults" or "Reset All" option. Select it to reset the printer's settings back to the default configuration.
• Check ink levels: Low ink levels can also lead to printhead errors. Verify that all ink cartridges have sufficient ink. If any of them are low or empty, replace them with genuine HP ink cartridges.
• Clean the printhead manually: If the error persists, you can try manually cleaning the printhead. Remove the printhead from the printer, following the instructions provided by HP. Moisten a lint-free cloth with distilled water and gently wipe the printhead nozzles. Allow it to dry completely before reinstalling it.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support