printhead problem HP Office Jet Pro 8035

[Prettykitty123]

Hi. My printer has been acting funny for the past couple of weeks with not printing the whole page properly.  Today, there was an error message that says: "Problem with Printhead code 62.80.13" . The printer says the ink doesn't need to be replaced and I have aligned the printheads as well as cleaned them several times.

Does anyone know what this means and how I can fix it?  I don't want to have to spend another $300.00 for a new printer.  Thanks!

[Echo_Lake]

@Prettykitty123

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer. If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps!
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