printhead problem code62 80 13

[lrockym]

I can print ok but can't fax or copy 

[Nal_NR]

Hi @lrockym,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're encountering issues with your printer's fax and copy functions. Let's gather more information to identify the problem:

• Does the error code 62 80 13 appear only when you try to fax or copy, or does it show up at other times as well?
• Have you recently changed or installed new cartridges, or performed any maintenance on the printer?
• When you attempt to fax or copy, does the printer make any unusual noises or fail to respond entirely?
• Are you using the automatic document feeder (ADF) or the flatbed scanner when trying to copy, and have you checked if the scanner glass or ADF is clean and functioning?

You may refer to How to fax with an HP printer or fax machine

For copy issues Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.