printhead problem error message on HP 6958

[judy_bee-42]

Printer display printhead problem error message.  I have cleaned and re-inserted ink cartridges.  I have run the HP Doctor blah, blah and still error message is dispalyed and printer will not print.  Any other suggestions?

[Flower_Bud]

Hi @judy_bee-42, 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're getting printhead error on your printer. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Were there any hardware/software changes made? 

When was the last time it was working fine? 

Let's try these steps given below: 

Follow these steps to reset the printer.

1. Press the Power button () to turn off the printer.

2. Disconnect the power cord from the rear of the printer.

3. Wait 60 seconds.

4. Reconnect the power cord to the rear of the printer.

5. Press the Power button () to turn on the printer.

If the issue persist, I would request you contact our phone support. 

HP Support can be reached by clicking on the following link:

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.