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‎11-12-2021 02:58 AM

HP Recommended
Product: HP Envy 4500

I have just changed my black ink cartridge and the printer - despite showing full ink for both black and colour cartridges - is now printing blank pages. 

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2 people had the same question
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‎11-18-2021 08:37 AM

HP Recommended

@pebbledog

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand after replacing black ink cartridge, printer printing blank pages. If you have already performed the steps from the document Ink Cartridge Errors: https://support.hp.com/nz-en/document/ish_1721989-1461843-16  and the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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