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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-01-2020 11:02 AM

HP Recommended

I have a MacBook Air running Catalina 10.15.4 and an HP Photosmart 7525. A few days ago the printer started printing out blanks, although it had worked fine the day before. Checking the advice online, I cleaned my printheads (no luck) and then soaked the cartridge as directed (no luck). I also installed all new ink cartridges. I then saw the note about updating Mac software, so I downloaded my current 10.15.4, and my printer worked again--for 20 pages. Then I started seeing streaky pages, and before long all blanks. Since then I have tried other forum suggestions like resetting my printer system (no luck), unplugging my printer power cord (no luck), and restarting my computer (no luck).  If it matters, I also tried copying a page (no luck). I haven't seen any other advice offered in the forum posts. Please help!

3 REPLIES 3

‎04-01-2020 11:20 AM

HP Recommended

You most likely have a bad printhead.

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‎04-01-2020 12:58 PM

HP Recommended

I replaced the printhead already, maybe 2 years ago, and my experience then was nothing like now. I have been reading messages from a number of users about problems with Apple's iOS Catalina updates, and what is described is exactly like my experiences. The last time I looked at HP's community troubleshooting page, I saw advice to enable AirPrinting on my Mac, and it worked somewhat (grey, but better than blank). I am awaiting a response from Apple, maybe in vain, but I will let the HP community know if I hear anything of use. 

Thanks for your response.

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‎04-01-2020 01:15 PM

HP Recommended

You stated that you are unable to print a copy, this has nothing to do with the Apple O/S.

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