printing blank pages

[Norma_B]

HI,i recently uploaded my software and driver for my HP OfficeJet 3830 on my HP NOTEBOOK,ran all the troubleshooting from HP docctor but now my printer is printing only blank pages,inkjets are still half used.

[Jeet_singh]

@Norma_B,

Welcome to HP Support Community,

Are you using genuine HP Ink cartridges or refilled ink cartridges.

Have you tried to print the print quality diagnostics page from the printer?

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Print a Print Quality Diagnostic page, and then evaluate the results.

2. Load plain paper into the input tray.

3. On the printer control panel, swipe the display to the left, and then touch Setup.

4. Touch Tools, and then touch Print Quality Report.

   A Print Quality Diagnostic page prints.

Evaluate the report for any defects. 

• If there are defects found, try the steps mentioned in this document. 
• If there are no defects, try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2- Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the correct version of Windows before downloading and installing the printer software).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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