printing - can't open "/private/var/spool/cups/tmp/0031f5be64597"

[mightyjoe]

getting the following error - printing - can't open "/private/var/spool/cups/tmp/0031f5be64597"

all test pages print, the printer is connected to another computer and it prints fine. when printing from the mac, this is the error it comes up with.

[KrazyToad]

@mightyjoe

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns.

I would like to help

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

Next ensure your printer has the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168

Then Remove and Re-Add the printer back to the Mac printing Queue using Airprint

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Try printing and let me know how it goes

Keep me posted how it goes

Thank you and have a great weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[mightyjoe]

printing everything except Acrobat reader PDF Files and anything from the Window 10 (I have it partishened via Paralell desktop

[senan6806 · Accepted solution]

@mightyjoe

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out. 

Printing the PDF file as an image may resolve the issue. You may use the steps available here to print the PDF file as an image.

Let me know how it goes!

[mightyjoe]

that worked. thank you

[senan6806]

@mightyjoe

You are welcome 🙂

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!

[Giomy]

that's a workaround not a solution....

[mightyjoe]

I agree! as I am using it I noticed that the quality of the printing is not good since it takes it as a picture. I am having to convert all my PDF docs to Preview docs in iOS...

[liamfitz]

I have followed the steps recommended, for the same issue, and my prints jobs are still 'disappearing'. Any ideas ? Thanks

[moo13]

Hi,

I've tried the solutions and none of them work for me. Any other ideas or how to print a pdf file?

Thanks