printing cut-off at top of page

[KittyHawk37]

Hello! I just purchased an OfficeJet Pro 9010 series printer, and downloaded the HP Smart software version 3.5. When I print from a browser, the top of the image is cut off, as if the whole thing is moved up. It is not the printer itself, but the software that is doing it, because the displayed image in the print window shows the same cropping of the top. I don't see any type of adjustment to address this in the software. Any help anyone can offer me would be most welcome. Thanks!

[Kumar0307]

@KittyHawk37

Welcome to the HP Support Community!

• Have you tried printing other documents or from another browser and check if the issue persists?

Installing the printer using AirPrint driver may resolve this issue. Let us try these steps: 

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!