printing envelopes on HP 7740

[CW_-]

When I try to print an envelope from Windows 10 microsoft word to HP 7740 printer it keeps telling me that I have the wrong paper size. I have #10 envelope selected both in my Word envelope selection menu and I changed it on the printer's paper tray 1 selection to #10 envelope. It appears to be saying that tray 1 is 8.5 x 11 size. I cant figure out why. On all the HP printers I have used, the last being a 8630, I never has to try to change the paper size selection on the printer to print an envelope. 

[Dragon-Fur]

@CW_- 

 Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

and

Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in
Media Sizes Custom (metric)	Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm

It has been my experience...

Load the paper into the printer according to the  User Guide

Starting on Page 19

Pay attention to the Feed options (flap position and rotation).

Tell the printer what is going on with the paper...

Check Adjust the paper size and type in EWS > Settings > Preferences > Tray and Paper management.

For example,

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

and...

Example

Note:  Your printer tray(s) might be different than what is shown in the example...

EWS_9025_Preferences_Tray_and_Paper_Management_All_4

What else?

The Printing Preferences are not directly involved in printing envelopes from Word > Mailing > Envelopes

That said, do have your Printing Preferences set to something "benign", for example, "Everyday Printing" (as opposed, for example, to a custom booklet shortcut)

Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences - Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

Make changes to a Shortcut (Model Dependent)

• Select shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Everything perfect - Envelope won't cooperate...

On occasion, I've seen an instance where "everything" is set up as required, including size and the all important FEED settings - in spite of the seemingly perfect setup, a simple #10 envelope won't print OR it prints incorrectly.

Workaround:  Treat the stubborn #10 envelope as if it is a "custom size".

Example

Pay attention to FEED options - adjust if necessary.

Rabbits_and_Chickens_Test_Envelope_10_6

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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