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HP OfficeJet Pro 8715 All-in-One Printer
Microsoft Windows 10 (64-bit)

I bought some "Inkjet Creative Media SKU PPD-73" sticker paper, and I can't get it through my printer. The sheet starts to feed and then jams. There are roller marks, as if it were slipping. Is there anything I can do? Thank you.

1 REPLY 1
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@fjaffre 

 

Welcome to the HP Community --

 

We receive occasional similar comments about using Cri-Cut craft paper.

 

Neither the Cri-Cut or your "sticker paper" is a supported paper type.

Not.

 

Personally, I suggest you don't put Sticker Paper in your older printer.

Older printers don't work as well as newer printers -- AND the paper type is not supported.

 

What if you cannot resist?

 

"Out in Orbit" Ideas...

 

Dragon Comments

 

I have read all sorts of solutions that people have tried - some of ideas were posted here in the Community. 

 

One person reportedly put tape on the back of the paper to "catch" the edge and draw the paper into the printer. 

 

Great ... Unless the tape slips off, sticks, wraps itself around your printer rollers. 

Sounds like something I'd not do unless I was willing to replace the printer if necessary.

 

 

If the paper is slippery AND too thin or too thick, best not put it in your printer -- 

Not supported print surface plus not supported paper weight = a "not working" combination.

 

If the paper is slipping due to an incorrect paper size / paper type, you could try adjusting the Tray and Paper settings in the Embedded Web Server (EWS). 

 

Note that there are NOT any selections for "sticker paper" -- you'd have to guess based on the front side print surface type, the size, and the weight (thickness) of your craft paper. 

 

Next, you'd have to match that paper size / type selection as best can be done in your printer application / software.

 

 

===================================

EWS - Tray and Paper

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

 

EWS_9025_Preferences_Tray_and_Paper_Management_All_13EWS_9025_Preferences_Tray_and_Paper_Management_All_13

 

 

================================================

What else?

 

This is definitely "out in space" idea -- just something to consider....

 

If you believe the paper is slipping due to a slick surface on the backside of the paper,

If you have adjusted the Tray and Paper settings in the printer and the job configuration settings,

and

If the tape idea sounds as bad to you as it does to me,

Perhaps rough up the back side of the paper to reduce the slipping and increase traction.

How?  Perhaps 440 grit sandpaper - very fine, not rough.

After "sanding", clean off the front and back sides of the paper --

You do NOT want any dust in your printer.

 

What else?

 

Read what others say about the slippery Cri-Cut paper or other shiny-back papers that people have tried to use.

 

 

========================================

Message Content References

 

Media Size (facet)Letter; A4; Legal; B5
Media Sizes Custom (imperial)Tray 1: Width = 3 in - 8.5 in / Height = 5 in - 14 in
Media Sizes Custom (metric)Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media TypesPlain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

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OR

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OR

HP OfficeJet Pro 8715 All-in-One Printer  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.