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‎04-29-2020 02:05 PM

HP Recommended
Product: HP photosmart premium

I am trying to print a jpg image on to photo paper but  the printer keeps saying the printer is out of paper. In MS word i went to the printer settings and changed the photosizes to the sample photo paper they sent me however it always prints from 8 1/2 by 11 vs . the photo tray.  I need assistance

2 REPLIES 2

‎05-04-2020 02:07 PM

HP Recommended

@futuristic

 

Thank you for your patience as your post is under review by the HP Support Community.

 

Cheers

I work on behalf of HP
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‎05-11-2020 08:56 AM

HP Recommended

@futuristic

 

Welcome to the HP Support Community.

 

What size do you want to print on? What's the type and brand of paper being used?

 

Try the steps from here: https://support.hp.com/sg-en/product/hp-photosmart-premium-e-all-in-one-printer-series-c310/4023238/... and https://support.hp.com/sg-en/product/hp-photosmart-premium-e-all-in-one-printer-series-c310/4023238/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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