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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printing problem using word 2007

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11-05-2019 07:14 AM
My printer printed everything OK in word 2007 but when I added word 2010 recently it won't print any word documents as it appears on screen and in printing preview . it will only print what is in text boxes and the rest is blank. It prints OK if the documents are saved as a PDF. Other programs I have are printing well.
I asked on the Microsoft site and someone looked at one of my documents and apparently it prints OK for them.
I have tried all that I have read on the Internet unplugged everything , moved documents to a different place checked and unchecked things on printer options .I also put 2007 back on my computer and tried to delete word 2010 (though it refused to be removed . ) and my printer drivers are ok
has anyone any idea how to solve this issue it is driving me mad .
11-05-2019 08:10 PM
I`ve been at this all day and have made a discovery I`d like to share. I have discovered that if I change the colour of the ink from black to say blue it prints fine .I don't understand why this should be as I have plenty of black ink in the cartridge plus any black text in text boxes prints fine !!!!