printing stuck on loading print preview and hp assistant page is blank

[ash113]

Hi 

I have just purchased the hp 2720 desk jet printer ,

I can print from my mobile but i cant print from my lap top . 

I gets stuck on the loading print preview page .

I have uninstalled and reinstalled the software .

when i go to print doctor it says there is no issues

i go to the hp assistant and it pops up a blank page.

i would be grateful for any help on this issue 

[Echo_Lake]

@ash113

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

• If the issue still continues, install using the Windows Built-in Print Driver: Click here
• And, also update printer firmware: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-2700-all-in-one-printer-series...

Click here to Troubleshoot HP Support Assistant (Windows 10, 8, 7)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.