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‎11-26-2017 09:05 PM

HP Recommended

The Subject line needs to not be blank, just put "Spam" or something in there.  

 

As for the driver I would say things are very strange....  There are a few things we can try.  Do you have Windows 10 Home or Pro?  If you have Windows 10 Pro then go to Start, type Print Management.  Open the Print Management App, Print Servers, (your machine name), Drivers.  Look at the list of drivers and find the Driver Version for the HP Envy 7640 series.  Mine is 17.59.0.6180.  Does this match yours?

 

printer.png


Bob Headrick,  HP Expert

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‎11-27-2017 08:33 AM

HP Recommended

Ok this is starting to get crazy. I don't have this on my computer. I have tried everyway and this is what it says.20171127_072329.jpg20171127_072422.jpg20171127_072535.jpg

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‎11-27-2017 09:18 AM

HP Recommended

The Windows 10 Home version does not have printmanagement, it is only included in the Pro version.

 

I will ask to have an HP Support agent to step into this thread, they may have some additional ideas.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎11-27-2017 04:22 PM

HP Recommended

I would like to tell you that all this time that you have been helping me, well you saw how everything was locked with dead bolts and I couldn't print using Envy 7640. So I had switched to Envy eprint Jet Advantage and I was able to print. Now all of a sudden out of the blue without me changing anything on the computer, I cannot print with Envy eprint Jet Advantage, but I can print with Envy 7640 and all the dead bolts are gone. I am starting to thing someone is in my computer messing with me. But in any event it is working so I'm good for now.....to be continued!

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‎11-27-2017 04:38 PM - edited ‎11-27-2017 04:40 PM

HP Recommended

I am glad things are working.  I do not know if Windows Updates have any effect, but I have seen some cases where the recent 1709 update has caused issues.  It is possible that Microsoft has responded with a fix, which they generally apply without notice.  You can check the update history by clicking Start, type "update history" without the quotes, then click on "View installed update history".  You might look through the updates and see if any correspond to the time the issues happened or were resolved.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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