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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- prints only in black and yellow

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08-13-2024 12:52 AM
I have a new HP DeskJet Ink Advantage Ultra 4828 printer, the cartridges are original, but it prints only in black and yellow, I can't do alignment, it gives an error at the scanner setup level, I can't do cleaning either, because it offers to fix the problem first (but they don't say which problem to fix, there are no problems with diagnosis)
08-14-2024 02:55 PM
Hi @asker_sultanov,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with aligning your printer.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, refer to the steps on this link to further troubleshoot.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee