cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pfiduccia
New member
1 0 0 0
Message 1 of 2
82
Flag Post

prints stuck in queue in error state

‎12-01-2020 04:10 PM

HP Recommended
Product: Officejet 4650
Operating System: Microsoft Windows 10 (64-bit)

Printer doesn't print, tried going through Virtual agent, none of the methods fixed it, tried print and scan doctor and it just says everything is fine except when I do the test print. When I try to print it just gets stuck in queue saying "error-printing"

(1)
Category:
1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
17,892 17,869 1,450 1,417
Message 2 of 2
Flag Post

‎12-11-2020 02:12 AM

HP Recommended

@pfiduccia, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

  • How is the printer connected to the computer?
  • Which application are you trying to print from?
  • Did you make any changes to the printer or the computer recently?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation