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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-20-2025 08:38 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (32-bit)

problem with printer or ink system

1 person had the same question
1 REPLY 1

‎06-21-2025 01:06 PM

HP Recommended

Hi @andyneeedshelp,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand you're receiving the message: “There is a problem with the printer or ink system.  on your HP Officejet Pro 8600 Plus e-All-in-One Printer – N911g, running on Windows 10 (32-bit). We’re here to help resolve this issue.
 

This message typically indicates a problem with the ink cartridges, printhead, or ink system circuitry. Please follow the steps below.

1: Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the rear of the printer and the wall outlet.
  3. Wait 60 seconds.
  4. Plug it back in and turn on the printer.

If the error returns, proceed to the next step.


2: Check and Reseat Ink Cartridges

  1. Open the ink cartridge access door.
  2. Remove all cartridges and check for ink leakage or debris.
  3. Reseat each genuine HP 950/951 cartridge firmly into its slot.
  4. Close the door and allow the printer to initialize.

📝 Make sure you're using original HP ink cartridges. Non-HP or refilled cartridges can trigger this error.


3: Clean the Printhead Contacts

  1. Power off the printer and unplug it.
  2. Open the cartridge access area and carefully lift the latch to remove the printhead.
  3. Gently clean the electrical contacts on the printhead and carriage using a lint-free cloth lightly moistened with distilled water.
  4. Allow it to dry completely, reinstall the printhead, and power on the printer.


4: Update Firmware (if accessible)

If you can bypass the error screen:

  1. Visit: HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 Software and Driver Downloads | HP® Su...
  2. Download and install the latest firmware for your model and operating system.
  3. Restart the printer after the update.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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