problem getting the printer to print on envelopes. It cuts off the top of the first line

[Compassion2023]

I am trying to print envelopes and it will print a few then sometimes it will cut off top part of the first line.  So  if I print 5 I may have one or two cut the top line,  The rest of the address prints fine.  I tried to go down one space further on the envelope, but it did the same thing.   I don't believe it is an ink problem as I have enough replaced the black cartridge.  The first time I printed it was perfect.  I would fill it to the correct level with envelopes and use word  for my mailing. 

[Compassion2023]

None of the messages fit my problem.  I think I need a new printer, but anything else I do on it works fine except envelopes.

[Dragon-Fur]

@Compassion2023 

True - should work.

Some ideas...

Give up and print one envelope at a time.  Meh.

The printer might be showing signs of "wear and tear" -- that is, long years of service.

You can try cleaning the printer rollers - this might help if the problem is related to the envelopes "sticking" along the path.

You could try the "fall back"  Restart Everything operation to clear the instructions and "start fresh" (sort of).

True, too, that envelopes have only a limited number of things you can change.

I don't think the general alignment is wrong else you'd never get even one or two good envelopes.

You could try changing the fonts - this is not likely to help but maybe a heavier, larger font would slow down the printing "just enough" that each envelope would load and print as expected.

You could try reloading the full driver printer software.

If the source of the problem is a tiny mistake in the existing print driver, uninstalling / installing the driver might clear any broken links, missing libraries, or other gremlins that have invaded the code.

Check and redo the multitude of general fixes

Details

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Printer - Jams and Feed Issues

Paper Jam Error

Review first steps -

Add Step 3

and

Step 4

More checking and cleaning !

Extra Pages Feed Through the Printer

Steps 1 through 3

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Network - Restart Everything

Restart Everything, including the router that controls your network

Next,

Not directly related to "job cancelled" - might be worth checking

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

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Windows Updates -

Open / Check for Windows Updates / Install updates / Restarting pending updates.

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Printer - Printing Envelops - Options

Example

Rabbits_and_Chickens_Test_Envelope_10_14

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Printer - Full Feature Software - Install

If you have not done so, consider

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

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Printer - General Solutions - Recheck / Review

Align the ink cartridges

Loading Paper, Envelopes

and...

Make sure the printer is plugged into a wall socket as opposed to a surge protector.

Do this to at least check for any difference in performance.

True - by itself, this won't likely make a difference -- could be a contributor!

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References / Resources / Examples

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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