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‎04-02-2025 10:20 AM

HP Recommended
Operating System: iOS

HI I have a have an HP officejet 9015e that is showing an error every time I try to print. It says there is a problem with my account and that I need to go to the HP Smart App to resolve it. I signed into my account and have no idea what the [problem is. Can anyone help?

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1 REPLY 1

‎04-03-2025 08:54 AM

HP Recommended

Hi @Bayls,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the error message on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps.

Sign Out and Restart HP Smart App:

  • Open the HP Smart App on your device.
  • Sign out of your account.
  • Close the HP Smart App completely.
  • Restart your device.

Check Internet Connection:

  • Make sure you have a stable internet connection.
  • Sometimes connectivity issues can cause account-related errors in the HP Smart App.

Clear Cache and Reinstall HP Smart App:

  • Uninstall the HP Smart App from your device.
  • Reinstall the HP Smart App from your device's app store.
  • Clear the cache on your device, if possible, before reinstalling the app.

Update HP Smart App:

  • Ensure that you have the latest version of the HP Smart App installed. Check for updates in your app store.
  • Updating the app can resolve many issues related to account access and functionality.

Verify Account Information:

  • Sign back into your HP account using the HP Smart App.
  • Verify that your account information is correct and up to date.
  • Ensure that any subscriptions (like HP Instant Ink) or payment details are accurate and valid.

Printer Connection and Settings:

  • Ensure your printer is properly connected to the network and paired with the HP Smart App.
  • Restart the printer to ensure it reconnects to the network correctly.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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