problem with ink

[no1specl · Accepted solution]

Yes, I've been learning a LOT over the weekend. First, I ordered some ink from inkplicity.com. Am curious about their ink, with their 1 year guarantee. Shortly after ordering, I contacted Fuzoo, who then asked me to photograph both sides of the chip. I had no idea the chip was removable! And actually, I see on the YoYoInk cartridges that the chip is glued in place. I then saw some Auto-Reset Ink Level chips for sale online. Then started finding lots of links and posts and articles about HP chips and the problems associated with them. As my former printers were from around 2000 or so, I had never ran into the problems associated with the current chips.

Now, Fuzoo has graciously agreed to replace not only the defective Magenta cartridge (which has their 'old' chip), but to send out a full order from before, which was for (2) black and a set of the color inks. Can't get much better than that! So it would seem that I'm no longer in need of an explanation of why this is happening - it's all about HP and their need to force their customers (who FREELY CHOOSE to buy their printers) into buying ONLY HP ink.

This is a free country which is chock-full of Capitalism. You'd be hard-pressed to walk into any grocery store and NOT find generic items right alongside their brand name counterparts, and normally for less money. Got car problems? Generic (non-OEM) parts are available, as well as many rebuilt parts. HP needs to remember their place in the grand scheme of things, or they're going to go the way of many other electronics companies. Trying to force customers into paying more for ink is wrong. ...So this would inflate the cost of printers in the first place? Yes, probably so. I have always been willing to buy quality products when I could afford to, and HP printers had always been reliable as well as easy to use. With this printer, I've sworn at the dang thing much more than I have used it.

PLEASE, HP, get the message and ease up on trying to railroad your customers. Even us long-time loyal customers "will" leave!! Remember, we are HP customers by "choice"!!

Problem is now solved. Thank you everyone for your input!!

[FreeChoice1]

I have bought non original replacement cartridges which worked all right until the sabotage by HP kicked in. I find this completely disusting, disrespectful for HP clients and totally arrogant. On top, HP does not even tell the truth, which is they want to force you in buying HP replacement parts. 

Other companies do not recur to such absurd methods, and I am going to stop buying HP products and tell my IT managers that HP is on the suppliers' blacklist from now until they admit their behavior and allow us consumer to buy the replacements WE CHOOSE.  

HP, how low can you go? 

[Donal_M]

Hi,

Please reference the recent HP blog post -  Dedicated to the best printing experience

"As is standard in the printing business, we have a process for authenticating supplies. The most recent firmware update included a dynamic security feature that prevented some untested third-party cartridges that use cloned security chips from working, even if they had previously functioned.

We should have done a better job of communicating about the authentication procedure to customers, and we apologize. Although only a small number of customers have been affected, one customer who has a poor experience is one too many.

It is important to understand that all third party cartridges with original HP security chips continue to function properly.

As a remedy for the small number of affected customers, we will issue an optional firmware update that will remove the dynamic security feature. We expect the update to be ready within two weeks and will provide details here. In the meantime, customers with immediate care issues can reach us at a dedicated support center - print-hpi@hp.com."

[FreeChoice1]

Hello. This is too little, too late. Your reputation is gone, medias globally reported on the high handed action . My HP Officejet goes to the recycling center as soon as the ink is finished. My company will never buy a HP product again, ever. All my family & relatives will never buy a HP product, again. 

I drive Toyotas and Alfa Romeos: they don't force me to buy their gasoline. 

Even Nespresso doesn't force me to buy Nespresso capsules. They tried and got sued massively and lost. 

What you have done is wrong, offensive and has created a huge headache and waste of time for tens of thousands of nice people who trusted you. Shame on HP. 

From now on, Brother and Epson. They don't use such cheap tricks. 

[funkypunk]

Your response does not solve anyone's problem it is a repost of public information.  The response from HP is lackluster.  How many thousands of people have you impacted and how many work hours ahve been lost due to this?    We don't want more excuses and resposts of others trying to explain away intentionally sabotaging their customers.

[Bob_Headrick]

The post here indicates the new firmware is now available for download.

[MarcoBM]

How can downlaod firmware if the printer just show the error message and I cannot access to the menu?