problem with printhead event code 62.80.13

[kwilson525913]

First my printer showed a blue screen "B8047a26" then got it working after a reset and now it is showing "There is a problem with the printhead. Event code 62.80.13" and will not let me get out of it or resolve it. I have the (HP OfficeJet Pro 8028) Please email me if you can help. 

[Personal Information Removed]

[Kumar0307]

@kwilson525913, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Make sure you are using HP inks.

Kindly perform the steps mentioned in this document - Printhead errors

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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