problems with my printer

[Barbara513]

my printer is showing an exclamation point which is in orange. Also, I cannot shut off my printer. I did take out a paper which was jammed but still having issuses. Please help!

[zoey7886]

@Barbara513, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet 4650 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet 4650 All-in-One Printer is displaying an orange exclamation point and you are unable to turn off the printer, it's likely indicating an error state or a specific issue that needs attention. Here are some steps to troubleshoot and resolve the issue:

1. Check for Paper Jams

• Ensure there are no remaining pieces of paper stuck inside the printer. Double-check all trays and accessible compartments for any scraps.
• Open the printer's ink cartridge access door and look inside for any obstructions.

2. Restart Your Printer

• Unplug the printer from the power source while it is still on.
• Wait for 60 seconds.
• Plug the printer back into the power source and attempt to power it on.

3. Check Ink Cartridges

• Open the ink cartridge access door and ensure that the cartridges are properly installed.
• Check for any protective tape that might still be on the cartridges.
• Reinsert the cartridges to ensure they are correctly seated.

4. Reset the Printer

Resetting the printer can solve many problems:

• While the printer is on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait for 60 seconds.
• Plug the power cord back into its power source and reconnect the power cord to the printer.
• Turn the printer on, if it does not turn on automatically.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,