"A problem has occurred with your HP account and you will be unable to print very soon".

[AJ863]

It's really MacOS 15. Wasn't a choice on the list above.

Printer ceased to print today. I received this message that is not quite professional English:

"A problem has occurred with your HP account and you will be unable to print very soon".

I read some similar questions and responses, and have unplugged/restarted the printer.

In the HP Smart app, I notice that the country/region is set to  Ukraine. But I'm in the US. 

Also using the HP Smart app I tried to connect to the EWS web server, but received the following message:

"We can't connect to the server at npid0bdb8.local..."

So, I haven't been able to reset to factory settings.

What do you think is going on?

[zoey7886 · Accepted solution]

@AJ863, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Account Problem and Printer Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears you are experiencing an issue with your HP account and it's affecting your ability to print. Here are some steps you can take to potentially resolve this problem:

Verify Your HP Account:

• Ensure your HP account details are correct. Log in to HP Smart to verify your account settings and check for any notifications or issues.

Check Region Settings:

• The region setting mismatch might be causing issues. In the HP Smart app, confirm that the country/region is correctly set to your actual location. Sometimes setting it correctly fixes the account-related issues.

Update HP Smart App and Printer Firmware:

• Make sure that the HP Smart app and your printer’s firmware are up to date. You can usually check for updates within the app or by visiting the HP Support page of your specific printer model.

Reconnect Your Printer:

• Disconnect the printer from the power source and wait for about a minute before plugging it back in. This often resets any temporary issues.

Network Connection:

• Ensure your printer is connected to the correct network and that your Mac is also on the same network.

Reinstall the Printer:

• Remove and reinstall the printer driver on your Mac. Go to "System Preferences", select "Printers & Scanners", remove the printer, and then add it back again.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[AJ863]

Thank you Zoey7886. Your reply was quite comprehensive. I think I tried all of it.

Finally, after doing a factory reset, removing and reinstalling the printer, I can print again. 

It looks to me like the "problem with your account" was not about my account at all. Must have been triggered by something else.

[zoey7886]

@AJ863, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,