• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-04-2025 12:59 PM

HP Recommended

DNS.

Once I made sure the printer had DNS servers it could reach, problem resolved.

So dumb...so very dumb.  Come on HP, do better.

Reply
1 REPLY 1

‎09-06-2025 11:33 AM

HP Recommended

@MZ-Hammer, Welcome to HP Support Community,

 

Thank you for posting your query.

 

It sounds like you encountered a frustrating issue with your HP printer related to DNS server settings. Ensuring proper network settings, including reachable DNS servers, is crucial for the printer's functionality, especially if the printer relies on network connections to validate or access account information.

These types of issues can often be resolved by checking and updating your network configuration, ensuring that DNS settings are correctly applied and that the printer can access required external services.

 

I appreciate your feedback and encourage any specific suggestions you might have to improve the user experience. Thank you for sharing your experience. If you have further questions or need more assistance with HP products, feel free to reach out.

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.