"Check the printer for errors" on computer...no errors on printer

[rebeccard1]

Hi there,

Recently, when I send a file to the printer, the printing manager on my computer reports that it is conneted to the printer and is starting to print, but then I get an error message saying "Check the printer for errors," while the same dialogue box also reads "Printing - Connected to printer." The printer screen shows no errors, just looks like the normal home screen. The printer doesn't print, and doesn't make any of the usual sounds I associate with preparing to print.

My printer is connected wirelessly, and I can't think of anything that changed between the printer printing and not printing. I recently replaced the ink cartridges, but the printer was definitely still printing after that.

Thanks in advance for any help or ideas.

[Jeet_singh]

@rebeccard1,

Thank you for posting your query on HP Support Community,

What is the product number of your HP Printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to run HP Print and Scan Doctor.

Have you tried to print the Print quality diagnostic report or Are you able to make a copy from the printer?

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

[rebeccard1]

Hi there,

Thanks for your response.

This may be the product number (labeled as "FPU No."): CZ045-64004.

HP Print and Scan doctor does not seem to be available for Mac.

I can't run a Print Quality Report. If I tap that button the screen, nothing happens. Same with making a copy. I can view a preview on the screen, but nothing happens when I try to print the copy.

Rebecca

[atharva_gp · Accepted solution]

@rebeccard1,

Let's try doing a Power Reset on the printer. This may fix the issue.

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Once the printer is on, try to print/copy.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[rebeccard1]

I saw this recommendation online yesterday and tried it before posting on the forum. It didn't help. I was just about to try it again, but when I opened the printer door I encountered another problem: the piece that holds the ink cartridges slid back and forth and ended up too far to the side for me to take out all of the cartridges.

[atharva_gp]

@rebeccard1,

It looks like the carriage is jammed on one side of the printer.

Let us check if there are any obstructions or jammed papers inside the printer and let's try to clear them.

Please follow this video to clear the carriage jam from the printer.

Let me know if this helps or if you need any further assistance.

Cheers!

[rebeccard1]

I followed the instructions in the first 1:30 of the video and was able to print a printer test and then print a file from my computer. So it looks like the issue is resolved. Thank you for your help!

[atharva_gp]

@rebeccard1,

Glad to know that the issue is resolved.

Please feel free to contact us if you need any further help.

Cheers!