"Device Driver Software was not successfully installed."

[jazzman99]

Hi Everyone,

I have tried, both from the installation CD and the software download from the HP website (DJ2540_188.exe) to install the software for this printer.

Toward the end of the installation process I get the message " Device Drivers was not sucessfully installed"

When I go to "Devices and Printers" in the control panel there is an icon there for the 2540 printer but it has a yellow triangle on it. When I right click, I do have the option to troubleshoot. After I troubleshoot I am informed that there are no drivers for this device.

When I go into "Properties", it does not give me the option to update the driver.

Any help would be most welcome.

[A4Apollo]

Hi! @jazzman99, 

Please try few steps recommended below.

a.    Type “cmd” on the Start screen.

b.    Right-click on the printer full feature software and select “Run as administrator”.

c.     On the Command prompt type in the command “Bcdedit.exe /set nointegritychecks ON” without the quotes.

This will disable the Digital Signature.

Uninstall the printer from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Also, you can try installing windows, built-in drivers.

Refer this article to know more information about installing windows, built-in drivers. Click Here

Let me know if this works!
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!