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‎10-26-2024 02:50 PM

HP Recommended
Product: HP OfficeJet Pro 8210 Printer

My printer just displays this error message "ERROR CODE 0XDD000DB4 SX KERNEL_EXEC". It's offline and I can't get past the error message.

Category:
1 REPLY 1

‎10-29-2024 08:03 AM

HP Recommended

Hi @garden-2,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code "0XDD000DB4 SX KERNEL_EXEC" on your HP OfficeJet Pro 8210 printer typically indicates a firmware or software issue. Here are steps you can take to troubleshoot and potentially resolve this problem.

 

Power Cycle the Printer

  • Turn off the printer and unplug it from the power outlet.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

Check Connections

  • Ensure that all cables (power and data) are securely connected.
  • If you're using a USB connection, try using a different port or cable. If you're on a network, ensure that the Wi-Fi connection is stable.

Reset the Printer

  • Soft Reset:
    • On the printer’s control panel, press the Home button.
    • Navigate to Settings > Printer Maintenance > Restore Factory Defaults.
    • Confirm the reset.
  • Hard Reset:
    • Follow the power cycle steps above.

Update Printer Firmware

  • If you can access the printer's control panel:
    • Go to Settings > Printer Maintenance > Update the Printer.
  • Alternatively, you can download the latest firmware from the HP website on your computer and update it through a USB connection.

Check for Software Issues

  • Ensure you have the latest drivers installed on your computer. You can download the latest drivers from the HP Support website.
  • If the printer is still not responding, consider uninstalling and reinstalling the printer driver.

Additional Steps

  • Try printing a self-test page to see if the printer functions normally after trying the above steps. This can help determine if the issue is resolved.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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