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‎02-26-2018 07:24 PM

HP Recommended
Product: OfficeJet 6800
Operating System: Microsoft Windows 7 (64-bit)

I recently bought HP ink cartridges from Staples and Amazon (950 and 951), and they do not appear to be compatible with the OfficeJet 8600 printer.

 

The error with the caption "Incompatible Ink Cartridges" appears, with the text, "The following cartridges are not intended for use in this printer".

 

I've tried the cleaning instructions and have unplugged and repowered the printer down and up, to no avail.

 

My old (empty) cartrdiges do not result in an error, so I'm pretty sure that it is a regionalization issue.

 

The HP cartridges that I have bought are stamped with Z10 (US and Canada), and I'm using the printer here in the US, but previous HP cartridges have had a Z20 stamp that have worked that I have previously purchased from Amazon and Staples.

 

I have only used genuine HP ink cartridges in the printer, and it appears that I am encountering a regionalization issue.

 

I bought the printer new in the US, and it has been only used in the US, but right now the printer appears to be unusable due to this issue.  Please help!

 

Thank you!

31 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2018 07:21 PM

HP Recommended

The regionalization reset will certainly be needed.  Unfortunately not all agents are trained in this, it is limited.

 

I will send you a private message, look for a number next to the envelope in the upper right.  Click on the envelope to open the private message system.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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24 REPLIES 24

‎02-26-2018 09:20 PM

HP Recommended

The printer locked itself to the first Z20 cartridges that were put in the printer.  You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.  For your case you will need a complete set of Z10 or unregionalized (no Z markings) cartridges.

 

When purchasing cartridges make sure you specify Z10 950/951 cartridges.  For some reason most of the regionalization cases I see on Officejet Pro 8600 series printers seem to be with cartridges purchased from Amazon.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎02-26-2018 09:36 PM

HP Recommended

Hi Bob,

 

Thank you for the quick response!

 

One question - when I go to the Contact HP web page, I am able to enter my account, and I have my printer registered there, but there is no option to request a Regionalization Reset - the only option is to access the forums.

 

I purchased the printer a few years back so it is no longer under warranty.

 

Do you (or anyone on this forum) know if there is any way I can request a Regionalization Reset?

 

I am afraid that the working printer I have might now be only useful in another country  (where I used Z20 cartridges from Amazon) - and it wouldn't make sense for me to try and ship it outside of the US.

 

Thank you!

 

 

Was this reply helpful? Yes No

‎02-26-2018 10:24 PM

HP Recommended

I have heard of cases where the HP Support Facebook agents were able to provide the reset, see https://www.facebook.com/HPSupport. 

 

If this does not work then post back here, I have another way to escalate but it may take a week or more for the request to work its way through the system. 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎02-28-2018 07:02 PM

HP Recommended

I've posted to the Facebook page you've noted below, and received several reponses, but still no solution.

 

I was recommended to call Tech Support, but I wasn't sure if the phone number was legit since a google search of it didn't turn up any hp.com URLs.

 

Some responses seemed to suggest that a Regionalization Reset was needed, but other response suggested that it wasn't necessary.

 

Please help!  Thanks!

Was this reply helpful? Yes No

‎02-28-2018 07:21 PM

HP Recommended

The regionalization reset will certainly be needed.  Unfortunately not all agents are trained in this, it is limited.

 

I will send you a private message, look for a number next to the envelope in the upper right.  Click on the envelope to open the private message system.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-02-2018 10:46 PM

HP Recommended

Thank you so much Bob!

 

That was the issue - a Regionalization Reset was needed just like you said!

 

Regards,

Jason

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‎03-02-2018 11:06 PM

HP Recommended

Hi Jason -  I am glad the issue was resolved.  I wonder - did you end up calling the 800 number or did the Facebook HP Support folks resolve the issue?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-02-2018 11:09 PM

HP Recommended

Hi Bob,

 

It was the 800 number that did the trick!

 

Thanks,

Jason

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‎08-09-2018 10:16 PM

HP Recommended

Read on a different thread about this same issue that replacing the genuine HP cartridges with Office Depot labeled remanufactured cartridges will fix the problem.

And it did.

Now I can use my printer again and the cartridges are considerably cheaper.

Way to go HP.

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