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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- "Load Plain Paper" Paper loaded, but still getting error mes...

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02-24-2025 01:13 PM
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Product / Printer Model: ?
Operating System: ?
Software / Application: ?
Connection Type: ?
Content / File Type: ?
Paper Size / Type: ?
Job type: Load Paper Error
Without any context at all, I'm guessing that the printer is not aware of what you are doing.
Depending on the printer model,
Change the paper in the tray -- or open / close tray if paper is already loaded
Use the Printer Control Panel to update / modify / confirm the paper size / type
OR
Use the Embedded Web Server (EWS) to view / adjust the Tray and Paper Settings
General Examples -- might or might not be relevant to your printer model and situation...
Select (newer) InkJet and a few LaserJet printers - EWS - Tray and Paper
EWS_9135_Tray_and_Paper_7
Select (newer) InkJet and a few LaserJet printers - EWS - Default Print Options
EWS_9135_Print_Default_Print_Options_7
Standard Format EWS - InkJet Printers - model includes one or two trays / no photo tray - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_12
Example - HP Smart - Mobile - Print Document - optional Edits and Print Options
HP_Smart_Mobile_PDF_Print_Transform_17
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
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Question / Concern Answered, Click my Post "Accept as Solution"