"Matte Brochure Paper" is missing from the Media selection drop down window

[suner377]

When I go to print the "Matte Brochure " option does not show in the drop down window in document properties. 

[Dragon-Fur]

@suner377 

Welcome to the HP Community Forum.

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@suner377 wrote:

Product:    HP ENVY 7640 e-All-in-One Printer series 

Operating System: Windows 11

When I go to print the "Matte Brochure " option does not show in the drop down window in document properties. 

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You have likely owned the printer long enough to know what it can do, of course.

Your conclusion might well be correct - the Brochure paper type is not listed in the documentation.

That is, the paper might not be supported by this printer.

Reference

HP ENVY 7640 e-All-in-One Printer Specifications

and

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm
Media Types	Paper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 72 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²

NOTE:  Type "cards" typically refers to HP Card paper - 200 gsm / 110lb Index paper.  Without any confirmation in the documentation, it is more difficult to determine what the specifications actually mean in context. 

What if?

It is possible, if you do not have the Full Driver printer software installed and the right printer selected that the full range of Printing Preferences are not available to you.  The list might also appear truncated (assuming the paper is supported) if the full driver printer software is corrupted.

It is possible -- and assuming the paper type is supported --  (that) certain combinations of paper size, paper type, and job type selections might not be available in all jobs.  That means, the paper type might be restricted to certain paper sizes or other criteria.  Normally an unsupported combination results in an error.

Example - Paper Size and Paper Type Lists -- Printer Model dependent

HP_Smart_Win_Paper-Size_Paper-Type_1

Example - Full Driver printer software installed - Printing Preferences - Shortcut "Everyday Printing"

9025_Printing_Preferences_Everyday_5

Related

Paper Sizes and Paper Types are limited by Source (Tray)

For example, the photo tray supports 4x6 inch photo paper - it might not support any or paper size and it might not support random paper types.

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_16

References / Resources

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Printer Software

Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Printer Software - Full Feature Software / Full Driver printer software

Installation Package - Information and Download / Save

HP Easy Start Printer Setup Software 

Easy Start can be used to install your printer software.

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the installation procedure.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

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NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 7640 e-All-in-One Printer series 

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