"Missing or Failed Printhead" error message

[RickfromDC]

Got a "Missing or Failed Printhead" error message on my OfficeJet Pro 8630.  Turned printer off and back on and the error persists. Any ideas how to fix this?

[rachelgomez1619]

Reset the printer
Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.

Clean or service the printhead
If your printer has a removable printhead, you can manually clean it. Otherwise use the steps provided to replace the printhead or service the printer.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Look for a latch on the carriage.

Printhead with a latch
If there is no latch, the printhead is not replaceable. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

If there is a latch, continue to the next step.

Remove all of the cartridges from the carriage. Push in the tab on each cartridge, and then lift them out of the carriage.

Removing the cartridge from the carriage
Lift the latch on the carriage until it stops.

Lifting the printhead latch
Grasp the printhead by the sides to remove it from the carriage.

Removing the printhead
Lightly dampen a lint free cloth with distilled or bottled water, and then wipe the electrical contacts from the bottom to the top until no ink appears on the cloth. Do not go past the edge between the electrical contacts and the ink nozzles.

Cleaning the printhead contacts
Using a clean area of the damp cloth, wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

Cleaning the area between the contacts and the nozzles
Using a clean area of the damp cloth, wipe the ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

Cleaning the area around the ink nozzles
Wipe each of the previous areas with a clean, dry, lint-free cloth.

Using a clean area of the damp cloth, wipe the electrical contacts in the carriage from top to bottom until no ink appears on the cloth.

Cleaning the contacts in the carriage
Wipe the contacts with a clean, dry, lint-free cloth.

Slide the printhead back into the carriage, and then lower the latch until it stops.

Closing the printhead latch
Reinsert each cartridge into its color-coded slot, making sure each snaps into place and none are protruding.

Close the door or lid to the cartridge access area.

If the error no longer displays, the issue is resolved.

If the error still displays, continue to the next step.

Go to the HP Parts Store.

Search for your printhead number.

If your printer uses four ink cartridges, search for CN643A.

If your printer uses five ink cartridges, search for CN642A.

Follow the steps to order the printhead.

NOTE: If you have a defective printhead, it might be under warranty. Go to About Original HP Cartridges for HP limited warranty information.
Install the replacement printhead. If the issue persists, service the printer.

Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

This may help you,

Rachel Gomez