"New" HP7520 problems, 1st "print head failed", 2nd - "use setup cartridges that came with printer"

[rcgldr]

I bought what was supposed to be a new HP 7520 printer from ebay. When I first powered it on, after entering time and date is showed "print head failure". I tried several times and gave up. I tried again a few hours later and now it shows "Use setup cartridges that came with your printer".

Update - the seller now acknowledges that that the print head needed to be replaced, but this was listed as a new printer.

However, my other concern is why would that result in "Use setup cartridges that came with your printer"?

[Rainbow23]

Hi @rcgldr,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (Click here for information on how to find the model number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 

Take care and have a great day ahead.

[rcgldr]

The printer was returned for a refund.

There is some menu you can get into via home, back, cancel, back, that will override the setup cartridge issue, but since I was returning the printer due to failed print head, it didn't matter and I didn't try that.