"Print Directly to Printer" Greyed Out

[ezamoosh]

 On the right is how the sheet is supposed to look. On the left is how they are printing. They print fine on regular A4 paper (I'm trying to print to glossy vinyl) so I'm relatively sure that I'm having the issue because it is spooling. However as you can see I cannot select "print directly to printer". I have tried redownloading the drivers to no avail. Does this printer support printing directly?

[ezamoosh]

Bump.

[Betty0610]

@ezamoosh

Welcome to the HP Support Community.

This could be an issue with the paper you're using. Have you printed on this paper before from this Printer?

You can refer to the paper-handling section of the specification of the Printer: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[ezamoosh]

No, I've not used this type before, and yes I think so too since it works fine on plain. When I'm using glossy vinyl I have changed the settings to glossy within the printer. This issue persists.

[Betty0610]

Try using any of the supported media types as per the document. Maybe an HP Glossy paper.

Let me know if that helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[ezamoosh]

I'd rather figure the answer to the issue of "print directly to printer" being unavailable to see if that's a fix before chancing any more purchases. (:

[Betty0610]

That option wouldn't affect the issue you're facing 🙂

[ezamoosh]

It was my understanding from other threads that this looked like a spooling issue because the file I'm working with is rather large and the page is being printed across different sheets of paper. Would there be an error message if it were an issue with the paper type? I'm specifically trying to use adhesive vinyl which it doesn't look like HP produces, so would there be any other options to explore to your knowledge? I also wondered if perhaps the printer is dropping connection mid-print, do you know if that would produce this effect?

[Betty0610]

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Betty0610]

.