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‎08-20-2023 10:39 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a printer HP 3775 that does not print.

It´s connected to the laptop though wifi and it had been working perfectly since always till I get stuck with this problem.

it is not first HP printer that gives me headache, but yeah I decided to give it one more chance with newer model.

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/quot-Print-Queue-Issue-Not-...


I have already tried all the procedures from this topic, so if you are going to recommend me something from here, please do not do. I did everything, each method, my times to the exhaustion before I be forced to sign up to write this here and get some support.

I also tried direct wifi, does not work either. The HP Smart shows it green and alright, the windows though says it needs attention and when I try to print anything theres a pop window from the HP smart asking to run diagnostic and I do, I get the "Print Queue Issue Not Fixed" every time.
Doctor HP runs all its test and tell me it´s good, when I click that print test does not print it suggests to print internal page and internal page prints well, everything that i ask to print in the printer display prints well.

Category:
1 person had the same question
3 REPLIES 3

‎08-23-2023 08:32 AM

HP Recommended

Hi @Guilherme1,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- Error messages (if any) on the unit.

- Were there any changes made to your printer or router recently?

- May I know from which device are you trying to print? eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎09-04-2023 03:15 PM

HP Recommended

When I try to print to my HP 4630, the HP software says printer is ready. But when I send a print job I get a response that the printer is paused.

 

Was this reply helpful? Yes No

‎09-04-2023 03:16 PM

HP Recommended

My HP printer is connected to a HP laptop

 

Was this reply helpful? Yes No
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