"Printer Cannot Print"

[Retailgeek1]

I bought my mother-in-law an HP OfficeJet Pro 9015e, which we set up around New Years (January 2024). It worked fine for several months, but around July started throwing a very unspecific error whenever she tries to print. "Printer Cannot Print"

Originally assumed that her 6 months of free ink had run out and she had been locked out. I renewed her subscription, but it did not resolve. I purchased her new Original HP ink (not provided by InstantInk) and it still does not resolve the issue.

I have the HP Smart app (but am not on her Wifi) it shows the printer as "unavailable". The HPSmart website shows this:

Can anyone suggest some potential causes and or trouble shooting I can do. She lives five hours from me and is not very technically savvy. I've tried rebooting the printer. I can't find any online info for this particular error. Thanks for any suggestions.

[A_Gayathri]

Hi @Retailgeek1,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.