"Printhead: Missing, Failed or Incompatible" HP Officejet Pro 8610

[coreman]

I recently ran out of ink and replaced multiple cartidges and printed one document but when I come back to print more the next day I am getting this error. I've gone through a bunch of these  but not found any that are open or have a solution. I have tried replacing the new cartridges with the previous ones with no change. The Printer did run an alignment test and printed just black and magenta. Now it just comes back as "Printer is Busy" when i try to clean or align

Product Name HP Officejet Pro 8610 Product Model Number A7F64A Product Serial Number CN479CW2QK Service ID 24310 Firmware Version FDP1CN1828AR Total Page Count 24724 Country/Region

USA

Color

Magenta

Cyan

Yellow

Black

Cartridge Number HP 951XL Z10 Magenta Officejet Ink Cartridge (CN047AN) HP 951XL Z10 Cyan Officejet Ink Cartridge (CN046AN) HP 951XL Z10 Yellow Officejet Ink Cartridge (CN048AN) HP 950XL Z10 Black Officejet Ink Cartridge (CN045AN) Type End-of-Warranty Date (Y-M-D) 2019-09-17 2019-08-06 2019-07-09 2019-11-19 First Installation Date (Y-M-D) 2018-12-24 2018-12-24 2018-12-24 2018-12-24 Ink Zone 2 2 2 2 USE 0 0 0 0 HP 1 1 1 1 Approximate Pages Remaining * Low Low Low 600

Printer Pages Total engine page count* 24724 Total pages printed 24722 Total black-and-white pages printed 2188 Total color pages printed 22534 Total single-sided pages printed 5371 Total double-sided pages printed 9923 Total jams 1 Total miss picks 92

*The Total Engine Page Count never resets and represents the total number of pages processed by the printer during its lifetime.

[coreman]

The stupid thing is I printed an invoice earlier (12/28) and came back to print the postage after packing the box/order, having done NOTHING to the printer in that half hour, and got this error when I tried to print the postage label (on plain paper) so I know the cartridges/printheads worked, it's not due to the cartridge change on the 24th

[senan6806]

@coreman
 

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

Power resetting the printer, re-seating the printhead and updating the printer firmware may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

6) Download and update the printer firmware from here.

If issue persist, use steps 2 and 3 from this document and re-seat the printhead. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!