"Printhead missing or not detected" error OfficeJet 7612

[BDB600]

Hi all, 

Been having a great run with my Officejet 7612 until I got the following error "The printhead appears to be missing, not detected or incorrectly installed" out of the blue.  There is a "show me" function but that does not load through and the trouble shooting pages on the HP site help insofar as to confirm that I have a problem... but no solutions. Normal checks and procedures such as Turn on and off, and checking for obstructions, etc have not worked.

Has any one of you good people experienced this problem and resolved it? Is there a way I can remove, inspect and clean the print head, or replace it as a component? Any other tips?

Like all things IT now a days, it's probably cheaper to dispose and buy a new one rather than repair. Such is life.

Thank you in advance.

Regards, 

BDB600

[DavidSMP]

@BDB600,

Thank you for reaching out to the Hp support forums.A good day to you. I  have reviewed the case and will be happy to assist you here. I also see that you've visited us for the first time. Great presentation of the issue and excellent troubleshooting was done as well. Kudos to you for that.

• Did this occur after a power outage or surge?

It definitely looks like a hardware issue with the printer and it needs to be replaced. Let's try these steps first:

Perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model... (HP Officejet Printers - 'Ink System Failure' Error Displays)

• Step 1: Use genuine HP ink cartridges
• Step 2: Reset the printer
• Step 3: Remove the ink cartridges
• Step 4: Clean the ink cartridges, and then check the error message
• Step 5: Update the printer firmware

Now check if the issue gets resolved. If it continues, then the printer's hardware is faulty and it needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

.

[BDB600]

Hi David,

Thank you for taking the time to write and help solve my problem.

To answer your question, I don't believe there was any power outage before the printer started having problems.

I've worked through the steps as outlined.

1. I have used only HP cartidges.

2. I have reset the printer. This I'm not sure if I have done correctly as it doesn't fix the problem. Do I need to hold down the on/off button while I disconnect the plug from the wall? 

3. Ink cartridges removed ok. 

4. I can run the printer through its cleaning routine via the selection menue and it prints the test pages no problem, but I still have error messages. However, not sure if you mean I should 'manually' clean the ink catridges. Could you please send me more info how to. If it is the same as cleaning the printer head then I don't know whether I should go there... YouTube videos make it look messy and I don't want to go there as I can print test pages fine (see below).

5. Have confirmed my firmware is up to date. No change to the result.

David, when you mean I need to replace hardware, do you mean parts or the whole printer?

What is really strange is that I can sometimes get the printer after a switch on/off to print one or two documents, before it then freaks out with the error code. This, and the ability to print status reports and test pages, tells me that the printer is working just fine. Frustrating that there is just a glitch somewhere. Be good if I could confirm I have done the reset correctly.

Cheers mate.

BDB600!

[DavidSMP]

@ BDB600,

I thank you for your prompt response and the update also. Brilliant efforts and great troubleshooting patterns followed by you. It is amply appreciated.

You don't need to do anything more. There is more to it than meets the eye. The printer is faulty and needs to be replaced. I mean the entire printer and not some parts that make up its hardware.

Follow instructions from my previous post and private message to get further assistance.

Take care and have a blessed week ahead.

[HIuser3]

I would just like to say I also own an HP OfficeJet 7612 printer and the same thing happened to me, Printhead missing or not detected" errorr. Funny thing I had just sucessfully printed a good test page after installing my printer to my newer HP Notebook and wireless router setup. Funny too after that went to HP Support Assistant and downloaded and it installed the recommened updates for my printer. What ever downloaded and installed from HP Suport Assistant had to be the reason my printer got this Printhead missing or not detected" errorr. I know what you are thinking no this could not be but believe me I have read things on about HP. There are other alternatives and I will find them if it takes a computer technican go go into my registry and find the HP download culprit that caused this to happen and me to totally corrupt my printer to the point I can no longer use it. I have some good tech's that will find it I am hoping. 

[HIuser3]

I did everything possible per HP instructions and even on the HP communtiy to correct this all of a sudden out of the blue even just after I sucessfullly printed test pages, this Printhead missing or not detected" error on my HP OfficeJet 7612 printer. Very odd to me after using the HP Support Assistant that recommended updates for my this printer and I allowed the install of the updates is when just after the installation wanting to print a photo that out of the blue and true blue, I got the error and now I cannot even use my printer. Sounds fishy doesn't it. Some may say no way HP would not...could not but I don't put it past MS so why not HP> 

[HIuser3]

Re: "Printhead missing or not detected" error OfficeJet 7612. I found a great solution you may like to see this post, https://h30434.www3.hp.com/t5/Inkjet-Printing/OfficeJet-7612-Master-Reset/td-p/6625764.