"Printing - The printer is in use" but nothing is happening.

[nkkc]

My print dialog on the computer says "Printing - The printer is in use." However, when I check the printer, nothing is happening. I'm only printing a one page pdf, with some large black text. Not sure why it is taking so long, and that nothing is seeming to happen. I checked, and printer is connected to the network. I also tried removing it and adding it again in Settings but it didn't help. Thanks.

[Kumar0307]

@nkkc, Welcome to the HP Support Community!

Have you tried printing different types of documents like Word or Webpages and check if the issue persists?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click here to know how.

If the issue persists, try to print the PDF file as an image.

Refer to this document to know how.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!