"Remove and reinstall the indicated ink cartridge... [colour]"

[asmita6658]

Hi @lovelyagar @brantlambermont

Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 

To better assist you - Are you enrolled in the Instant Ink program? If yes, please send us a private message with your Instant Ink account details. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[brantlambermont]

Hello. I am not enrolled in the Ink program. what is involved? thanks

[asmita6658]

Hi @brantlambermont

Thanks for replying. Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Have a great day! 

[Tuni1]

Hi there, I recently got my printer but have had the same cartridge issue. I've got an envy 5010 and getting the remove and reinstall message for the coloured cartridge. I just bought a new one today from my local Tesco supermarket. It is a genuine HP type 304. Can I get a replacement? I've already tried all the suggestions for troubleshooting to no avail.

Thanks for your help!

[Sky-Man]

I also have that Remove and reinstall the ink cartridge, very annoying s4.

What is it that you idiots at HP did to cause this?

I have business to do and important stuff for the business. You people are truly causing difficulty with your insane security over a frigging ink cartridge.  In the middle of this covid-19 crap. I have a new cartridge from Office depot second one no less. Did you increase some security crap in the printers without first adjusting the cartridges?

[Tuni1]

I'm still waiting for a reply...my printer still won't work!

[ElisaWagnerICP]

Hi. I am having the same problem. I just installed a genuine HP black 190XL cartridge but it won't recognize it no matter what I do. I have tried the solution in the message above, but it won't work. (On the back is printed Malaysia Nov 2021.) I have tried to reinstall the cartridge a number of times. It fits perfectly and doesn't seem to be damaged. Would it be possible to get a replacement?  Thank you.

Sincerely yours,

Elisa Wagner

[edit]

[asmita6658]

Hi @ElisaWagnerICP

Welcome to the HP Support Community. 

Appreciate you trying the steps. As this is a regular ink and not Instant Ink, I'd suggest you Contact HP in your region regarding the replacement. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ChristinaJH]

As a follow up to my post...

Thank you for sending me a replacement ink cartridge. That did the trick and I have had no further problems with the printer giving that message. It seems to have been a faulty cartridge I think. 

thank you for helping!

Christina

[Tuni1]

I'm still waiting for a reply..