"Remove and reinstall the indicated ink cartridge... [colour]"

[Andras23]

I have the same problem than Chris. I cannot print since I get the message that I should re-install the cartridge. I followed your line of address and did not help neither. I am an HP Instank Ink customer, would it be possible to resolve this issue for me as well, please?

Thank you!

Andras 

[asmita6658]

Hi @Andras23

Please send us a private message with the account details and I'll look into this. 

Thanks!

[aurie]

 I have the same problem, but purchased HP replacement ink at Office Max.  The printer does not show the error when I reinstall the old (empty) cartridges, but it appears when I install the replacement cartridges.  I have followed the instructions but nothing helps.

[Andras23]

In my case the new ink solved the problem,  I got the new ink directly from HP.

[fshunting]

I have the same problem - when trying to print on my HP Envy 5660 I now get the "remove and reinstall the indicated ink cartridge". It is indicating that the color cartridge is the issue. I am subscribed to HP's ink subscription service and recently received a new black ink cartridge but the color hasn't been changed. I have tried cleaning it as previously suggested. I think I need a new color cartridge. Please advise. 

Thanks,

Stan

[navels]

I'm having the exact same problem as the OP with a brand new black cartridge. Have tried all the troubleshooting steps mentioned but nothing has helped.

[krishogan]

I've done all of this as well with no resolve. What else can I do??

[Riddle_Decipher]

@krishogan Do you have an instant ink program? If not, could you elaborate more on what steps you've done so far, so we don't repeat any of them in our suggestions?

Also, if you do have an instant ink account, here's what you need to know:

Your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

P.S: Welcome to HP Community 😉

We eagerly await your response,

Help us, help you.

And Take care.

[JenniG]

I'm having the same issue. It's my first time using Instant Ink and it definitely isn't a good first impression. 

[TEJ1602]

@JenniG, Welcome to HP Support Community!

Not to worry, I will try my best to help you!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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