"SUPPLY PROBLEM ????" ERROR ON HP COLOR LASERJET M181FW

[JAYBRUCE]

Hello all, 

Apologies for the late reply - I have now got this issue sorted. I didn’t do it myself as I didn’t know how to but I took it to a local HP laser jet expert.

It took him a while to work out what the issue was, as it wasn’t anything hardware. We bought new cartridges etc... The problem turned out to be using inauthentic cartridges. I’m not sure if anyone here uses authentic up inks but I didn’t buy any because after buying a refill set, a HP set on top of that if it didn’t work would’ve been close to the cost of a new printer. The new firmware update doesn’t allow non-authentic HP refills.

To resolve, the engineer downloaded the old firmware pre-November and installed that and turned auto update off so I can use it without buying the extortionate HP inks. 

I’m sorry I can’t advise how to do this but that’s what he told me he did.

I hope this is helpful!

J x

[Betty0610]

@Tc689801

Welcome to the HP Support Community. 

Are you using HP Genuine toners?

Let us know 🙂

Thanks!

[Robbizz]

My LaserJet Pro MFP M181fw printer shows me problems with consumables after the firmware update. I have to use it for work and this update stops me with it. thank you

[Betty0610]

@Robbizz

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!