"Supply problem"

[Davegilsenan]

Hi. I have a message Supply Problem on my printer - it shows all colours with a question mark. I can't print in any colour. Can someone help please. They are HP cartridges

[KrazyToad]

@Davegilsenan

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink Toner from the printer.

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink Toner, and then close the ink cartridge access door

Next print a cleaning page 

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Service, and then touch Cleaning Page.

3. When prompted, feed one piece of paper into the priority feed slot (Tray 1).

Also ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

Thank you

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