"There is a problem connecting to the server"

[Mybizz]

Error message regarding connection error, push ok to exit, back button to retry.  If I push ok it goes to the Quick Forms.  Back button just gives same message.  I can print from my Mac desktop and my iPad.  I cannot copy, fax or scan on the printer.  No buttons respond to being pushed.  How do I correct this problem?

[sandytechy20]

@Mybizz

Welcome to HP support community.

Turn on the web services on the printer to fix this issue:

1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

2. On your control panel, press the HP ePrint icon or button.

   If your control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

   • If a Web Services Summary screen or connected status displays, Web Services is already on.

     

   • If a prompt to turn on Web Services or setup HP ePrint displays, press Turn On, Enable, or Setup.

     

3. Follow the on-screen instructions to turn on Web Services. If you are prompted to update the firmware, press OK.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.