"This feature has been locked by the person who set up the printer."

[JVader08]

We recently changed our router and so I need to change the Wireless settings on my OfficeJet Pro 9015.  But most of the options are greyed out and I get a message that says "This feature has been locked by the person who set up the printer."  I didn't intentionally lock anything out, so is there a way to manually reset the printer?  The Reset Network Settings option is unavailable as well.

[Kumar0307 · Accepted solution]

@JVader08, Welcome to the HP Support Community!

We will have to perform a factory reset on the printer to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[JVader08]

The reset instructions worked perfectly, thank you for your help!

[Jay_G24]

You're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!